Frequently Asked Questions

Everything you need to know about shopping with PuuStore for your home essentials.

What is the typical shipping time for furniture and home decor?

Standard shipping usually takes 5-10 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival. You will receive a tracking number as soon as your order leaves our warehouse.

Do you offer international shipping?

Currently, PuuStore ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.

How can I track my order status?

Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your PuuStore account and visit the 'Order History' section to see real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger purchases, we also offer flexible financing options through Affirm.

Are your wooden products sustainably sourced?

Yes, at PuuStore we prioritize sustainability. All our wood products are crafted using FSC-certified timber, ensuring that your home decor is both beautiful and environmentally responsible.